Our aims and Objectives:

 

• PRIVACY - The right of a Service User to be left alone and undisturbed whenever they wish.

 

• DIGNITY - The understanding of a Service Users needs and treating them with respect.

 

• INDEPENDENCE - Allowing a Service User to take calculated risks, to make their own decisions and think and act for themselves.

 

• CHOICE - Giving a Service User the opportunity to select for themselves from a range of alternative options.

 

• RIGHTS - Keeping all basic human rights available to the Service Users.

 

• FULFILMENT - Enabling the Service User to realise their own aims and helping them to achieve these goals in all aspects of daily living.

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Carers will strive to preserve and maintain the dignity, individuality and privacy of all Service Users, and in so doing will be sensitive to the Service Users ever changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and Service Users are encouraged to participate in the development of their individualised Care Plans in which the involvement of family and friends may be appropriate and is greatly valued.

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All Care Staff will be appropriately qualified to deliver the highest standards of care. A continuous staff-training programme is implemented to ensure that these high standards are maintained in line with the latest developments in Care Practices as may be laid down in appropriate Legislation, Regulations and the Commission Social Care Inspection.

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The agency has been established with a quality-orientated approach to the business. A high degree of quality awareness is developed though continuous review of the care service we offer, training of staff, and feedback from service users.

 

The monitoring of client satisfaction is considered to be and important indicator as to whether this agency is achieving its objectives of delivering a quality home care service and meeting all of the service users requirements. To help us achieve this a questionnaire is used to gain responses of all service users once a year.